Deluca Delivery Guide

We believe buying beautiful furniture should be every bit as enjoyable as living with it.

From the moment you place your order, our aim is to make the entire experience straightforward, transparent and enjoyable. We believe exceptional service shouldn't be something you pay extra for – it should simply be part of shopping with DELUCA.

That's why every furniture order includes nationwide mainland UK delivery, room of choice delivery and professional assembly as standard.*

Wherever practical, your furniture will be delivered by our own DELUCA delivery team. When this isn't possible, we'll only work with carefully selected delivery partners who share our standards of professionalism, care and customer service.

You'll never reach the checkout only to discover unexpected delivery or assembly charges have been added to your order. We'll always be clear about what's included before you place your order, so you can buy with complete confidence.

From the day you place your order until your furniture is in place within your home, you'll deal with real people who genuinely care about getting everything right.

Because beautiful furniture deserves exceptional service.

*Our included nationwide delivery, room of choice delivery and assembly service applies to mainland UK addresses. Deliveries to the Scottish Highlands, islands and certain remote locations may still be available, however additional charges may apply. Please contact us before ordering for a personalised quotation.

Finding the right furniture isn't always easy.

It takes time to discover pieces that complement your home, suit your lifestyle and reflect your personality. Once you've found them, choosing the right retailer becomes just as important.

At DELUCA, we believe great communication is just as important as great furniture.

From the moment you place your order, you'll receive honest advice, realistic lead times and clear updates throughout your journey with us. If something changes, we'll tell you. If something isn't quite right, we'll take ownership and work with you until it's resolved.

Whether you're buying a single piece of furniture or furnishing your entire home, you'll receive the same care, communication and support from beginning to end.

This guide explains exactly what happens after you place your order, how we prepare your furniture for delivery, what you can expect on delivery day and how we'll continue to support you afterwards.

Our aim is simple:

To make receiving your new furniture just as enjoyable as choosing it.

Every order follows the same simple process, whether you're purchasing a single item of furniture or furnishing your entire home.

While every order is unique, our commitment to communication, transparency and exceptional service remains the same throughout. Here's what you can expect after placing your order.

As soon as you've placed your order, we'll send you an order confirmation and ensure we have everything we need to process your purchase correctly.

If we need any additional information, such as delivery access details or product choices, we'll contact you as soon as possible so everything can move forward without unnecessary delays.

Many of our furniture collections are made to order or imported specifically for each customer.

The estimated lead times shown on our website are based on the latest information provided by our manufacturers and are intended as a guide. As every product is different, lead times can vary between collections.

Whilst most orders arrive within the estimated timeframe, occasional delays can happen. Manufacturing schedules, shipping, customs processes and other factors outside our control can sometimes affect delivery dates.

If your estimated lead time changes, we'll always let you know as soon as we're informed. We'd much rather provide honest updates than make promises we can't keep.

Before your furniture is delivered to your home, it will first arrive at our warehouse.

When it arrives, we'll carefully check that everything has been received correctly and inspect the packaging for any obvious signs of damage during transit.

If we have any concerns whatsoever, we'll inspect the furniture before arranging delivery.

This additional quality check allows us to resolve many issues before your furniture ever leaves our warehouse, helping to ensure your delivery goes as smoothly as possible.

We only arrange your delivery once your furniture has safely arrived at our warehouse.

This allows us to book your delivery with confidence rather than relying on estimated arrival dates that may change during production or transport.

Before your delivery can be booked, any outstanding balance on your order will need to be settled in full. Once received, we'll contact you to arrange a convenient delivery date. Once everything is ready, we'll contact you to arrange a convenient delivery date.

Planning our deliveries by geographical area allows us to keep as many deliveries as possible with our own DELUCA delivery team, ensuring your furniture is handled by as few people as possible between leaving the manufacturer and arriving in your home.

Where using our own team isn't practical, we'll only use carefully selected delivery partners who share our standards of professionalism and customer care.

If your order contains multiple items that arrive at different times, we'll discuss the available options with you before arranging delivery. Wherever possible, we'll help you choose the solution that best suits your circumstances.

Most deliveries are arranged within one to two weeks of your furniture arriving at our warehouse, although this can vary depending on your location and delivery schedule.

Every furniture order includes:

• Nationwide mainland UK delivery*
• Room of choice delivery
• Professional assembly where included with your purchase
• Delivery by our own DELUCA delivery team wherever practical
• Removal of protective packaging where possible
• A final inspection with you before we leave

We believe in complete transparency, so if a particular product or delivery location requires anything different, we'll always explain this before you place your order.

You'll always know exactly what's included.

*Our included delivery and assembly service applies to mainland UK addresses. Deliveries to the Scottish Highlands, islands and certain remote postcodes may still be available but may require an additional quotation.

A little preparation beforehand helps ensure your delivery goes as smoothly as possible.

Most deliveries are straightforward, but there are a few simple things that can make a big difference on the day.

Before placing your order, please make sure your furniture will fit through all doorways, hallways, staircases, lifts and into the room where it will be placed.

We're always happy to offer guidance before you order, but it's ultimately the customer's responsibility to ensure suitable access is available.

If you're unsure whether a particular item will fit, please get in touch before ordering.

We'd much rather help you avoid a problem than try to solve one on delivery day.

Every home is different.

If your property has narrow access, multiple flights of stairs, lift restrictions, permit-controlled parking, concierge services or anything else you think may affect delivery, please let us know before your delivery is arranged.

The more information we have beforehand, the better prepared we'll be on the day.

To help our delivery team work safely and efficiently, please ensure the room receiving your new furniture is ready before we arrive.

Where assembly is included:

 Bedroom furniture should be assembled in an empty room wherever possible.

 Other furniture should have sufficient clear working space around it.

 Fragile ornaments, pictures and valuables should be moved away from the working area before delivery begins.

This helps us complete your delivery safely while reducing the risk of accidental damage.

Unfortunately, our delivery service doesn't include removing or disposing of existing furniture unless this has been agreed in advance.

If you're planning to donate furniture, many local charities offer collection services, and your local authority may also provide bulky waste collections.

We'd always recommend waiting until your DELUCA delivery date has been confirmed before arranging collection of your existing furniture.

By the time delivery day arrives, everything will already have been arranged with you.

We'll provide either a morning or afternoon delivery window, and while we'll always do our very best to keep to this, furniture deliveries can occasionally be affected by traffic, weather or unexpected delays earlier in the day's route.

If we're running significantly ahead of schedule or later than expected, we'll keep you updated wherever possible.

When we arrive, our delivery team will introduce themselves before carefully bringing your furniture into your home.

We'll treat both your furniture and your home with the same care and respect we'd expect in our own.

Where included, we'll professionally assemble your furniture in your chosen room, remove the protective packaging wherever practical, and carry out a final inspection with you before we leave.

Our team won't simply deliver your furniture—they'll make sure you're completely happy with everything before they leave and will be happy to answer any questions you may have.

Our job isn't finished until your furniture is exactly where it should be.

For everyone's safety, we kindly ask that children and pets are kept away from the working area whilst our delivery team is carrying and assembling your furniture.

We genuinely hope every delivery goes exactly to plan.

However, if something isn't quite right, simply let us know.

Whether it's a manufacturing issue, accidental damage, missing parts or something that doesn't meet your expectations, we'll take ownership from the moment you contact us.

We'll keep you updated throughout the process, work with our manufacturers where necessary and keep working until everything has been put right.

Our aim isn't simply to resolve problems.

It's to resolve them properly.

The following information helps us provide a safe, efficient and enjoyable delivery experience for every customer.

Most deliveries are straightforward, and these guidelines simply help avoid unexpected issues on the day.

Your furniture will be delivered to the room of your choice wherever it is safe and practical to do so.

Our standard room of choice service includes carrying furniture up one standard flight of stairs.

If your property has multiple flights of stairs, restricted access, lift limitations or any unusual access requirements, please let us know before your delivery is arranged. We'll always discuss the available options with you in advance.

If access to your chosen room isn't possible on the day, we may need to deliver the furniture to an alternative suitable location, such as the ground floor or concierge area.

Professional assembly is included where stated with your purchase.

Our assembly service covers the construction of your furniture within your room of choice wherever practical.

Please note that assembly does not include fixing furniture, mirrors, wardrobes or cabinets to walls, as suitable fixings vary depending on wall construction.

If you would prefer to assemble your furniture yourself, please let us know before your delivery is arranged. In some cases, delivering furniture flat-packed may allow an earlier delivery date.

Suitable parking should be available as close to your property as reasonably possible.

Please let us know in advance if there are any parking restrictions, permit requirements, narrow roads, apartment access, concierge arrangements, lift restrictions or building management procedures that may affect delivery.

Where additional labour, specialist equipment or exceptional access arrangements are required, these will always be discussed and agreed with you beforehand.

We'll provide either a morning or afternoon delivery window.

While we'll always do our very best to keep to these times, furniture deliveries can occasionally be affected by traffic conditions, weather, previous deliveries or other unforeseen circumstances beyond our control.

If we're running significantly earlier or later than expected, we'll always keep you informed wherever possible.

Please ensure that someone aged 18 or over is available to receive your delivery.

If you're unable to be at home on the agreed delivery date, simply let us know as soon as possible and we'll arrange the next available delivery to your area.

If we're unable to complete the delivery because nobody is available to receive it, we'll happily rearrange delivery on our next scheduled route.

However, if you subsequently cancel your order after a failed delivery, we reserve the right to deduct up to 30% of the order value to cover delivery and handling costs already incurred.

We understand that house moves, renovations and building projects don't always go exactly to plan.

If you think your property may not be ready when your furniture arrives, please let us know as early as possible. The more notice we're able to receive, the more flexibility we're usually able to offer.

Before we can place your furniture into storage, any outstanding balance on your order will need to be paid in full. This allows us to complete your order and hold your furniture securely until you're ready to arrange delivery.

Wherever possible, we'll work with you to find a delivery date that suits your circumstances while allowing us to continue providing the high level of service all of our customers expect.

Because our warehouse is primarily used to receive and prepare furniture for delivery, long-term storage isn't always possible and available space can be limited at certain times of the year.

If extended storage may become necessary, we'll always discuss the available options with you before any arrangements are made. We'll never apply unexpected storage charges without speaking to you first.

Our aim is always to find a practical solution that works for both your circumstances and our delivery schedule.

If you notice anything that doesn't seem quite right, please let us know as soon as possible.

Please don't attempt to repair the furniture yourself or arrange for anyone else to do so before speaking with us.

If your furniture includes electrical components and you believe there may be any damage, please don't connect it to the power supply until we've had the opportunity to advise you.

From time to time, manufacturers make minor design or specification changes to their products.

Where any significant change affects your order, we'll always let you know before delivery and discuss the available options with you.

Very occasionally, severe weather, road closures, vehicle breakdowns or other unforeseen events may affect our delivery schedule.

If this happens, we'll always keep you informed, explain the situation clearly and arrange the earliest practical alternative delivery date.

If you have any questions before or after delivery, we're only a phone call or email away.

Whether you need advice before placing an order, an update on your delivery or assistance after your furniture has arrived, our team will always be happy to help.

We're a family-run business and never want our customers to feel like just another order number.

From the moment you place your order until your furniture is beautifully in place within your home, you'll deal with real people who genuinely care about getting everything right.

We're proud of the furniture we sell, but we're even prouder of the relationships we build with our customers.

Beautiful furniture deserves exceptional service. That's exactly what we're committed to delivering, every single day.